At THE ETHNIC AVENUE, we understand that plans change, and sometimes, you may need to cancel an order. Our Cancellation Policy is designed to be simple, fair, and customer-friendly.
Order Cancellation Window
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Orders can be canceled within 12 hours of placing the order.
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Once the order is processed or dispatched, cancellations are no longer possible.
How to Cancel an Order
To cancel your order within the allowed time frame, please contact us with the following details:
📧 Email: divya8848@gmail.com
📱 WhatsApp: 8500659988
📦 Subject Line: Order Cancellation Request
📝 Include your: Order Number, Name, and Reason for Cancellation
Refund for Canceled Orders
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If your cancellation request is made within the 12-hour window, you’ll receive a full refund to your original payment method within 5–7 business days.
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Cash on Delivery (COD) orders, once canceled, will not be charged or processed further.
Custom or Urgent Orders
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Custom-made or urgent orders are non-cancellable due to the time-sensitive nature of their production and dispatch.
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Please review all product details and size charts carefully before confirming your order.
Late Cancellations
Unfortunately, cancellations requested after 12 hours cannot be accepted as the order would have already moved to processing or shipping.